Shipping policy
We make sure to take the utmost care when packing your order. Every order is packed and shipped from our Los Angeles studio.
DOMESTIC SHIPPING
We offer free shipping on U.S. domestic orders of $100 and more within the 48 contiguous United States of America. Orders must total $100 or more after discounts and promo codes are applied. All domestic orders are shipped via United States Parcel Service (USPS).
If you think your package has been lost in the mail, please reach out to us at hello@dushyant.la and we’ll do everything we can to try and find it. If you have checked the tracking number and your package is marked as having been delivered, please reach out to your mail carrier for assistance (sometimes packages get scanned before they are delivered - so wait a day or two to confirm that it has not been delivered.) After an order has been delivered to the provided address, we cannot be held responsible for lost or stolen packages.
IF MY ORDER IS UNDER $100, HOW MUCH WOULD SHIPPING COST?
We offer a flat rate shipping of $5.00 for standard shipments under $100 anywhere in the United States of America.
HOW LONG DO DOMESTIC SHIPPING METHODS TAKE?
We ship domestically from Los Angeles, CA on business days (Monday to Friday). Allow between 1-3 business days for orders to process. Orders will ship with USPS unless otherwise specified. Shipping time depends on distance to destination and does not include weekend or public holidays.
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Free standard shipping on domestic orders: 2-10 business days.
- Orders shipping to Alaska, Hawaii, US territories and PO boxes may take longer, between 5-10 business days.
Please note that order processing and delivery times during periods of promotion may vary and take slightly longer due to a higher volume of orders.
HOW LONG BEFORE MY ORDER SHIPS?
Once your credit card or form of payment is authorized you will receive a confirmation email from us. Orders are processed in 1-3 business days.
WHERE IS MY ORDER?
Once your order has been shipped you will receive a follow up email with order and tracking information. It may take up to 24 hours to see movement on a carrier’s website once a shipping label is created. We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If you want to learn more about the whereabouts of your order we recommend contacting the carrier directly.
INTERNATIONAL SHIPPING
International orders are shipped with United States Postal Service (USPS). Shipping can be tracked with a USPS tracking number. Please allow 1-3 business days to receive a tracking number.
Duties & taxes are set by the customs authorities of the destination country. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. The carrier will contact you directly requesting payment upon your order's arrival through customs, We are not responsible for these charges. Customs policies vary widely from country to country; therefore we cannot predict what they will be. Please contact your local customs office for further information.
If you choose not to pay the customs/duties incurred on your package, your shipment will be treated as 'abandoned' and no refunds will be issued for your order.
ORDER CANCELLATIONS
Online orders can only be cancelled within the first 60 minutes of placing the order. To cancel your order, you must email us immediately at hello@dushyant.la and provide your order number and reason for cancelling. After 60 minutes from the time of placing an order, orders can no longer be cancelled as the shipment fulfillment process is in motion. If upon receiving your shipment, you decide that you no longer want to keep your items, please contact our customer service team to request a return authorization.